To prepare medical assistants who are competent in the cognitive (knowledge), psychomotor (skills), and affective (behavior) learning domains to enter the profession. Students must pass 100% of all competencies in the MA program and in the Master Competency List within three attempts to be able to progress in the MA diploma program. 

Graduates from the Medical Assisting Program will be trained as multi-skilled health care professionals qualified to adequately perform entry-level administrative and clinical duties, all of which require them to:

• Maintain a professional appearance and punctuality.
• Demonstrate a strong work ethic and legal principles in the delivery of patient care.
• Demonstrate strong critical thinking and problem-solving skills.
• Adequately perform medical administrative and clinical duties to include basic practice finances, managed care/insurance, procedural and diagnostic coding, vital signs, injections and laboratory procedures including phlebotomy.
• Adequately write and verbally communicate with patients, coworkers, and employers.
• Comply and adhere to OSHA and HIPAA standards.
• Define various medical terms, vocabulary, and abbreviations.
• List the body systems and describe the anatomy and physiology of several system organs/parts.
• Describe the Medical Assistant’s profession.
• Utilize legal terms in medical practice.
• Implement the use of medical office equipment and instruments.
• Describe and perform medical office administrative, clinical, and laboratory procedures.
• Practice safe procedures for administering medication in the medical field.
• Describe medical emergencies and pertinent first aid.
• Practice test-taking skills for examinations.

• Demonstrate professional behaviors, reflective of ethical, legal, and self-management concepts as they related to medical assisting.
• Communicate effectively and professionally with patients, their families, and other members of the health care team.
• Practice entry-level administrative, clinical, and laboratory duties, relative to the examinations and treatment of patients in medical facilities.
• Implement teaching plans based on the needs of individuals and communities.
• Describe the Medical Assistant’s profession, professional organization, and components of certification and recertification.

**In addition to the program outcomes it is expected that Medical Assistants in this program will be able to: 

• Explain the role of a skilled medical assistant as it relates to the performance of assigned duties under the guidance of an employing/supervising physician.
• Relate the knowledge and perform administrative and clinical techniques learned in the educational program, with a degree of competence appropriate for safe and effective office management and patient care.
• Develop a working knowledge of computing concepts, components, and basic office applications.
• Interpret verbal and written communication relevant to the safe and effective medical office and patient care practices.
• Comply at all times with legal, ethical, and professional guidelines as a health care professional.
• Develop necessary computer skills to schedule appointments, process billing, and code and process insurance accounts, and provide written documentation in the medical assisting setting.
• Apply clinical, administrative, and laboratory skills within the clinical practicum to satisfy the competency requirement for program completion.